Amdocs, NVIDIA and Microsoft Azure build custom LLMs for telcos

Amdocs has partnered with NVIDIA and Microsoft Azure to build custom Large Language Models (LLMs) for the $1.7 trillion global telecoms industry. Leveraging the power of NVIDIA’s AI foundry service on Microsoft Azure, Amdocs aims to meet the escalating demand for data processing and analysis in the telecoms sector.

 

The telecoms industry processes hundreds of petabytes of data daily. With the anticipation of global data transactions surpassing 180 zettabytes by 2025, telcos are turning to generative AI to enhance efficiency and productivity. NVIDIA’s AI foundry service – comprising the NVIDIA AI Foundation Models, NeMo framework, and DGX Cloud AI supercomputing – provides an end-to-end solution for creating and optimising custom generative AI models.

 

Amdocs will utilise the AI foundry service to develop enterprise-grade LLMs tailored for the telco and media industries, facilitating the deployment of generative AI use cases across various business domains. This collaboration builds on the existing Amdocs-Microsoft partnership, ensuring the adoption of applications in secure, trusted environments, both on-premises and in the cloud.

 

Enterprises are increasingly focusing on developing custom models to perform industry-specific tasks. Amdocs serves over 350 of the world’s leading telecom and media companies across 90 countries. This partnership with NVIDIA opens avenues for exploring generative AI use cases, with initial applications focusing on customer care and network operations.

 

In customer care, the collaboration aims to accelerate the resolution of inquiries by leveraging information from across company data. In network operations, the companies are exploring solutions to address configuration, coverage, or performance issues in real-time.

 

This move by Amdocs positions the company at the forefront of ushering in a new era for the telecoms industry by harnessing the capabilities of custom generative AI models.