Technical Support Referent for Automotive (German) – Job closed

Department: Job closed
Project Location(s): Job closed
Education: Bachelor’s Degree
Experience: 2+ years

Job closed


  • Bachelor’s Degree in Computer Science, Electronics, Transports, other related fields, good technical background or equivalent work experience;
  • Demonstrates an understanding of system architecture of a vehicle;
  • Basic knowledge about vehicle systems and functionalities;
  • Good client-facing skills, with experience in developing partnerships with the team and client and collaborating with others to exceed client expectations;
  • Professional attitude; has developed a reputation as a trusted advisor;
  • Good problem-solving skills has experience in proposing different options and solutions for approaching and resolving issues;
  • Excellent communication skills; adapts style accordingly and demonstrates an understanding of the audience’s perspective;
  • Good knowledge of English and German, written and spoken.


  • Attractive salary (negotiable based on technical knowledge);
  • Meal Tickets;
  • Dedicated trainings portfolio based on personal development needs and job profile;
  • One bonus vacation day for every 2 years of seniority in our company;
  • Flexible working time and remote work opportunity;
  • Private medical insurance package;
  • Bonus for internal recommendation;
  • Access to over 650 sports centers in the 7Card network;
  • Opportunity to read a lot of books from Bookster;
  • Relocation package in case of need for a convenient start;
  • High tech infrastructure.


This position requires a self-motivated professional to work for one of the biggest players from the Automotive industry. Primary role is the technical support with German for an automotive project.



  • Processes the vehicle technical assistance requests;
  • Ensures the respect for procedures;
  • Contributes to control and reduce Warranty costs;
  • Contributes to the service continuous improvement, by meeting requirements defined in the Quality Management System;
  • Processes the assistance request within delays set in the objectives;
  • Analyses the requests and searches for a solution in the knowledge base “items”;
  • Transfers to Level 2 the assistance requests that cannot be solved at Level 1;
  • Follows the assistance requests until the ticket is closed while giving information to the dealer;
  • Ensures the respect for procedures while processing each task;
  • Processes the assistance requests considering Warranty costs generated by operations and part replacements advised;
  • Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy;
  • Suggests creations or modifications of Items to contribute to the continuous improvement of the knowledge base.
Please send your resume at:

HR Department

Raluca Modrea


Talent Acquisition Specialist

Tel. 0733 574 342


Cornelia Matei


Talent Acquisition Specialist

Tel. 0791 424 042



Talent Acquisition Specialist

Tel. 0723 630 511



Talent Acquisition Specialist

Tel. 0723 634 910



+40 (726) 157 257