Technical Support Referent for Automotive (German) – Job closed

Department: Job closed
Project Location(s): Job closed
Education: Bachelor’s Degree
Experience: 2+ years

Job closed

Profile

  • Bachelor’s Degree in Computer Science, Electronics, Transports, other related fields, good technical background or equivalent work experience;
  • Demonstrates an understanding of system architecture of a vehicle;
  • Basic knowledge about vehicle systems and functionalities;
  • Good client-facing skills, with experience in developing partnerships with the team and client and collaborating with others to exceed client expectations;
  • Professional attitude; has developed a reputation as a trusted advisor;
  • Good problem-solving skills has experience in proposing different options and solutions for approaching and resolving issues;
  • Excellent communication skills; adapts style accordingly and demonstrates an understanding of the audience’s perspective;
  • Good knowledge of English and German, written and spoken.

Benefits

  • Attractive salary (negotiable based on technical knowledge);
  • Meal Tickets;
  • Dedicated trainings portfolio based on personal development needs and job profile;
  • One bonus vacation day for every 2 years of seniority in our company;
  • Flexible working time and remote work opportunity;
  • Private medical insurance package;
  • Bonus for internal recommendation;
  • Access to over 650 sports centers in the 7Card network;
  • Opportunity to read a lot of books from Bookster;
  • Relocation package in case of need for a convenient start;
  • High tech infrastructure.

Overview

This position requires a self-motivated professional to work for one of the biggest players from the Automotive industry. Primary role is the technical support with German for an automotive project.

 

Responsibilities

  • Processes the vehicle technical assistance requests;
  • Ensures the respect for procedures;
  • Contributes to control and reduce Warranty costs;
  • Contributes to the service continuous improvement, by meeting requirements defined in the Quality Management System;
  • Processes the assistance request within delays set in the objectives;
  • Analyses the requests and searches for a solution in the knowledge base “items”;
  • Transfers to Level 2 the assistance requests that cannot be solved at Level 1;
  • Follows the assistance requests until the ticket is closed while giving information to the dealer;
  • Ensures the respect for procedures while processing each task;
  • Processes the assistance requests considering Warranty costs generated by operations and part replacements advised;
  • Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy;
  • Suggests creations or modifications of Items to contribute to the continuous improvement of the knowledge base.
Please send your resume at: raluca.modrea@gess-engineering.com

HR Department

Raluca Modrea

RALUCA MODREA

Talent Acquisition Specialist

Tel. 0733 574 342

raluca.modrea@gess-engineering.com

 

Cornelia Matei

CORNELIA MATEI

Talent Acquisition Specialist

Tel. 0791 424 042

cornelia.matei@gess-engineering.com

 

ANDREEA DEAC

Talent Acquisition Specialist

Tel. 0723 630 511

andreea.deac@gess-engineering.com

 

ANDREEA DRAGOS

Talent Acquisition Specialist

Tel. 0723 634 910

andreea.dragos@gess-engineering.com

 

GESS ENGINEERING

+40 (726) 157 257

careers@gess-engineering.com

LOOKING FOR A CAREER OPPORTUNITY?