Job closed

Profile

• Bachelor’s Degree in Computer Science, Electronics, Transports, other related fields, good technical background or equivalent work experience;
• Demonstrates an understanding of system architecture of a vehicle;
• Basic knowledge about vehicle systems and functionalities;
• Good client-facing skills, with experience in developing partnerships with the team and client and collaborating with others to exceed client expectations;
• Professional attitude; has developed a reputation as a trusted advisor;
• Good problem-solving skills has experience in proposing different options and solutions for approaching and resolving issues;
• Excellent communication skills; adapts style accordingly and demonstrates an understanding of the audience’s perspective;
• Good knowledge of English and German, written and spoken.

Benefits

• Attractive salary (negotiable based on technical knowledge);
• Meal Tickets;
• Dedicated trainings portfolio based on personal development needs and job profile;
• One bonus vacation day for every 2 years of seniority in our company;
• Flexible working time and remote work opportunity;
• Private medical insurance package;
• Bonus for internal recommendation;
• Access to over 650 sports centers in the 7Card network;
• Opportunity to read a lot of books from Bookster;
• Relocation package in case of need for a convenient start;
• High tech infrastructure.

Overview

This position requires a self-motivated professional to work for one of the biggest players from the Automotive industry. Primary role is the technical support with German for an automotive project.

Responsibilities

• Processes the vehicle technical assistance requests;
• Ensures the respect for procedures;
• Contributes to control and reduce Warranty costs;
• Contributes to the service continuous improvement, by meeting requirements defined in the Quality Management System;
• Processes the assistance request within delays set in the objectives;
• Analyses the requests and searches for a solution in the knowledge base “items”;
• Transfers to Level 2 the assistance requests that cannot be solved at Level 1;
• Follows the assistance requests until the ticket is closed while giving information to the dealer;
• Ensures the respect for procedures while processing each task;
• Processes the assistance requests considering Warranty costs generated by operations and part replacements advised;
• Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy;
• Suggests creations or modifications of Items to contribute to the continuous improvement of the knowledge base.